Frequently Asked Question

Warranty

All Unilove product comes with a one year
manufacturer warranty. When you purchase a new, unused Unilove product, you are
entitled to receive a product free from any manufacturing defects.

When
you purchase a new, unused Unilove product, you are entitled to receive a
product free from any manufacturing defects for 
30 days from
the date the product is purchased. ​To submit a claim, tap the link below.

Please reach out to our customer care
team and they can assist in determining what is wrong with your product. From
there they will provide pricing for the part(s) necessary to fix your product.

Return

We strive to make our 30-day return policy
as simple and easy as possible! Customers are able to return our products
within 30 days of purchase for any reason if the item is in new condition with
all of the original packing materials. Restocking Fees may apply. Please review
our full return policy for clarification.

To submit a return request, tap the link below.

Return Request

The refund
will typically be applied to the original method of payment within 5-7 business
days of receiving the return and processing the refund.

For more
information on our return policy, tap the link below.

Return Policy

Hug Me Plus

It can hold up to 33 pounds.

The package comes with 4 pieces of bassinet frame, a mattress, a mattress sheet, a net and a travel bag.

Yes, the telescope feet could be flush with the edge of the nest.

Yes, you can adjust the height level separately on each side.

Yes, Hug Me Plus comes with
two straps that should put beneath the adult bed to secure the crib.

Yes, it has four wheels for easy mobility. Meanwhile, the
brake system improves the stability.

Yes, everything could be removed in few seconds. And can be washed by washing machine.

No, you don’t need any tools to assemble the Hug Me Plus.

The highest level from the ground to the bottom of bassinet is 19.” And the lowest level from the ground to the bottom of bassinet
is 13”.

Hug Me Plus bassinet meet (and often exceed) the highest government regulations set by the Consumer Product Safety Commission (CPSC) and ASTM F2194-16, ASTM F2906-13

No.

The size of the sheet is 32”x19”

Feed Me

No, the back is not adjustable. However, you can adjust the height of the seat.

The space between the tray and the back is around 9 inches.

The dimensions of the tray is 11" x 7.5".

Yes, you don't need to assemble the product at all.

The package comes with a seat, tray, lid and a travel bag.

With the two straps on the Feed Me booster, it can attached securely with most all kind of chairs (One strap underneath the chair another on the back of the chair).

It can hold up to 33 pounds.

For Shadow Gray and Plum Pink, you could wash by washing machine. For Bubble Black and Milk Tea, you can only wipe clean.

Feed Me meet (and often exceed) the highest government regulations set by the Consumer Product Safety Commission (CPSC) and ASTM F2640-18

On The Go

The On The Go stroller is
compatible with the following car seat models (Car seat adapter sold
seperately)

-Nuna (Pipa)

-Graco (SnugRide)
-Maxi-Cosi (Mico)

Yes, it fits into overhead
cabin.

Yes, with the 5-point harness and reclinable seat. Kids can
take a nap while in the stroller.

The package comes with a stroller frame, seat, wheels, canopy and child bumper bar.

It can hold up to 50 pounds.

On The Go stroller meet(and often exceed) the highest
government regulations set by the Consumer Product Safety Commission(CPSC) and
ASTM F833-19

Hopo

The package comes with a cover and a pregnancy pillow.

No. We don’t sell the cover separately.

Since the pillows are in vacuum compression packaging, they may be a little flat just after opening. But they will be full and fluffy after few hours.

Yes, Hopo can convert to nursing pillow with the extra cover stitch inside of the original cover.

The cover can be washed by washing machine. The pillow
cannot be washed.

Hopo is filled with premium long silk cotton. It provides the perfect balance bewetterm comfort and support for your full body. It is durable to keep its shape after weight is placed on it night after night.