When you purchase a new, unused Unilove product, you are entitled to receive a product free from any manufacturing defects for 30 days from the date the product is purchased. Claim must be filed within 30 days from the date the product is purchased.

For any claims in regards to any missing parts or any cosmetic damage, customers must contact Unilove within 30 days of purchase. **Preorders and backorders will be based on the date your product is received. 

For any claims regarding missing or wrong items, customers must contact Unilove within 30 days.

A sales receipt for proof of purchase, along with photos or videos of the issue, is required when submitting any warranty claims.

When you purchase a new, unused Unilove from https://unilovebaby.com or an authorized seller, your product is covered under our one-year manufacturer warranty. Our warranty covers parts that affect the functionality of the product.

To submit a claim, you will need proof of purchase showing the date of purchase, the retailers name, and a list of the items purchased. If this information cannot be provided, unfortunately, we will be unable to process your claim.

If upon reviewing your claim, we find that a manufacturer defect exists with your Unilove product that affects the functionality of the product, we will, at our sole discretion, either repair or replace the part or product at no charge to you. In some instances, we will request the damaged part be sent back to our warehouse for inspection. If the part is not shipped within three weeks of receiving the return label, the warranty for your product will be null and void for the remainder of the warranty period.

If you are an international customer that purchased from an authorized seller, you will be responsible for the shipping cost of your replacement parts.

Some exclusions apply which would void or do not apply to the one-year warranty, which includes but is not limited to:

  • Damage due to normal wear and use, misuse, neglect, abuse, and alterations
  • Damage caused by corrosion, mold, rust, sun intensity, sweat, detergents, sunscreen, damp storage, frequent washing, improper maintenance, storage, or failure to keep dry
  • Rust that does not prohibit the performance of the item
  • Exceeding weight restrictions
  • Not using as instructed
  • Not heeding warning labels and recommendations as provided on instructions or packaging
  • Dropping the item
  • Damage resulting from an accident, freight, or air transportation.

If there is any misuse of our warranty, the customer will no longer be able to file a warranty claim for past or future Unilove purchases and the customer will be removed from all Unilove programs they participate in. 

If your warranty has expired and you need to order replacement parts, please get in touch with us at inquiry@unilovebaby.com

We want our customers to enjoy our products fully and firmly caution them against buying from an unauthorized dealer.

Since we have no formal relationship with these retailers, we may not help you should you experience difficulties with your products.

To ensure the integrity of your purchases, we recommend that you only purchase our products from Dealers that are authorized. We officially recognize these dealers, and we will honor any warranty from these official retailers only.

Please get in touch with us regarding the vendor in question, and we can confirm if they are authorized!

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